Best Practices
9 Things About Your Guest Everyone on Your Restaurant Team Should Know
Here are 9 points about your guest that everyone on your staff should know.
We know you have probably heard this list before, but when was the last time you told (or reminded) your restaurant staff just how important each and every guest is?
OUR GUEST
- Our guest is the most important person in our business.
- Our guests are not dependent on us. We are dependent on them.
- Our guests are not an interruption of our work. They are the purpose of it.
- Our guests do us a favor when they come into our restaurant. We are not doing them a favor by serving them.
- Our guests are parts of our business - not outsiders.
- Our guests are not just money in the cash register. They are human beings with feelings, just like us.
- Our guests are people who come to us with their needs and wants. It is our job to fill them.
- Our guests deserve the most courteous attention we can give them. They are the lifeblood of this and every business. They make it possible for each of us to receive a paycheck.
- Without our guests we would have to close the doors of our restaurant.
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
– Sam Walton
It could be a good time to remind your team that they not only in the restaurant business, they are in the business of creating delightful guest experiences.
Interested in refining your restaurant guest experience? Download our Customer Service Checklist and listen to our webinar How to Improve Your Guest Experience & Make 2024 Your Best Year Ever to continue cultivating your guest experience.
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Download
Customer Service Checklist
Every restaurant needs to create a large core of repeat customers and the most effective way to keep your guests coming back is by taking care of them with exceptional service. Use this checklist as a guide for deciding what your service staff should be doing to ensure your guests come back again and ...
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Webinar/Podcast
How to Improve Your Guest Experience & Make 2024 Your Best Year Ever!
While marketing can certainly play a role, there is one common characteristic of legendary, highly successful independent restaurants.
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Training Video
Service Versus Hospitality: Why Guest Loyalty Depends on BOTH
There's a big difference between service and hospitality. Your guests expect to get good service, and even exceptional, world-class service will only impact your guests up to a certain point.
