Delivering a superior guest experience is the key to creating loyal, repeat guests. And this applies to ALL your guests, whether they're being served in your dining room or ordering delivery or take-out online or on the phone. Every type of guest should experience competent service and genuine hospitality.
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Delivering a superior guest experience is the key to creating loyal, repeat guests. And this applies to ALL your guests, whether they're being served in your dining room or ordering delivery or take-out online or on the phone. Every type of guest should experience competent service and genuine hospitality. In fact, taking phone orders is one of THE most important jobs in your restaurant.
You're responsible for making phone order guests welcome, appreciated and confident they will receive exactly what they ordered. This video will show you three phone order best practices for connecting with your guests so that they feel well-served and glad they chose to order their food from your restaurant.
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