Does your staff clearly understand the job performance expectations at your restaurant? It sounds like a simple question that should have a simple answer.
Treat a man as he is, and he will remain as he is. Treat a man as he can and should be and he will become as he can and should be. - Stephen R. Covey
Does your staff clearly understand the job performance expectations at your restaurant? It sounds like a simple question that should have a simple answer.
But for many restaurants, the reality is their staff doesn't fully grasp the performance standards for their respective roles because those expectations were never clearly communicated during training.
Performance expectations should be defined and documented for every position in your restaurant. But more importantly, they need to be communicated regularly. The job of communicating expectations to your staff falls to management. The job of communicating these to management lies with the owner.
Whether you're an owner, manager, or supervisor, accountability starts with you and trickles down to everyone else. If you want your restaurant to create a consistently superior dining experience for your guests and provide a supportive, inspiring working environment for your staff, take this course! Positive Accountability: Proven Ways to Build an Engaging, High-Performance ...
What's the number one motivator for your employees? You might be surprised to find out that it's not money or time off. Your employees, especially the younger ones, want their job to have meaning and purpose.
After Jeff Bennethum, owner of Bennethum's Northern Inn, began focusing intently on the relationship between the employee and guest experience he has witnessed dramatic increases in sales volume, bottom line profits and word of mouth advertising...
