If the myriad details of your financial statements make your eyes glaze over, this article offers a big-picture view of your P&L to remain profitable....more >>

More than in any other type of business, restaurant personnel will encounter rude customers. It's a fact that managers and servers must deal with constantly. Not to fret, there are ways to handle rude guests without losing customers - or servers....more >>

Often managers make the mistake of dumping a task or responsibility onto an individual vs. proper delegation....more >>

In the restaurant business, cleanliness, or lack thereof, can mean the difference between success and failure. This often overlooked aspect has a profound effect on guest perception. Properly implemented checklists can produce positive guest opinions....more >>

Is your kitchen clean? Cleaning may sound like a simple task, even if you are new to the restaurant business. However, proper cleaning requires know-how and detailed checklists....more >>