Have you ever returned products to a vendor or adjusted and invoice amount only to discover you never received proper credit on your account? Make sure you receive credit for every adjustment by using a simple credit memo system.... more >>

The Production Log is a flexible Microsoft Excel® spreadsheet designed to keep track of high-cost items purchased in bulk and then processed into portions.... more >>

Dirty restrooms are one of the main reasons customers don't return to restaurants. To maintain consistently clean and odor-free restrooms you need a documented system with an inspection log and checklists so you know that what needs to be done, gets done every time it should.... more >>

It's an unprecedented time for restaurants and one when failure is not an option, but change is required. Fortunately, restaurants in most cities and states are being allowed to offer take-out & delivery. Certainly, that's much better than just being required to close doors for the foreseeable future.... more >>

Every restaurant's success is enhanced by having a great guest experience that generates repeat business. Use this worksheet to design, document and deliver your restaurant's ultimate guest experience.... more >>

Want your managers to think and act more like owners? Tie more of their compensation to actual results. Here's a look at the management incentive plan process that examines why some work and others don't. Learn what types of plans work best and support both the short term and long term well-being of your business.... more >>

An occasional trip to a ballgame or concert tickets may not be much of a problem, but at some point, gifts from suppliers can influence employees' decisions and affect who they decide to or continue to buy from. This template will provide you with a starting point to formulate your own concise policy on kickbacks, gifts and gratuities and communicate that policy clearly to your managers and employees.... more >>

The Training Events Checklist provides trainers with the guidance they need to prepare, deliver, and wrap-up a training session. The checklist can be used as a tool to train the trainer and as a checklist when delivering training.... more >>

Use this training manual template as a guide to create your own detailed training manual for this position. Having a complete and thorough training manual for every position is critical to ensure consistent training when people are hired and for correct, consistent execution in the restaurant.... more >>

Regular evaluations are important because they give you an opportunity to let your good employees know that you notice and appreciate their efforts and contribution to your business. It also lets your poor performers know that they are functioning below your standards and allows you to discuss ways for improvement.... more >>

Selecting a restaurant site can be a challenging endeavor. The Restaurant Site Selection Analysis form is used by professional restaurant consultants to discover negative factors about a proposed site before a lease agreement is signed or property is purchased.... more >>

Your menu is much more than a decorative price list. The menu is your most powerful merchandising tool. Everything that makes your restaurant special and profitable flows from the pages of your menu. Learn how to make your menu a much more effective sales and profit building tool.... more >>

Birthday and Anniversary mailings are proven winners. This simple letter invites the customer to celebrate their birthday or other special occasion and offers a free entrée on their next visit. The easiest way to get more business is to get your existing customers to come back more often and the personalized offer gives them an incentive to do so.... more >>

Without standardized systems in place you are likely to allow operational inefficiencies to continue unidentified that negatively impact your guest experience. Customer feedback is critical and the first step to identify and "systematize" a solution to address and fix the problem.... more >>

Management agreements can be effective tools in streamlining restaurant operations. They can cover everything, including clearly stated, detailed responsibilities for employee matters. They can also create pitfalls for the unwitting. Here's how to harness their upside and sidestep their downside.... more >>

Managers should bring employee work-related problems to the attention of the employee as soon as the behavior becomes disruptive or violates the restaurant's work rules. Use this form to assist you to communicate, document and initiate corrective action with the employee.... more >>

Using our quick-service restaurant employee training manual templates is the fast and easy way to save yourself hours and hours of researching, organizing and writing your...... more >>

In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff.... more >>

While there are many, many factors, both tangible and intangible, that go into building a successful restaurant, we believe one of the most profound ingredients is the type of "systems" they choose to deploy. The processes, steps and methods a restaurant chooses to use every day have a tremendous impact on its customers and whether they decide to return.... more >>

The Bounce Back post card thanks the customer for completing the Customer Comment card and offers a free appetizer on their next visit. The easiest way to get more business is to get your existing customers to come back more often and the mailer gives them an incentive to do so.... more >>