O Captain! My Captain! Your GM sets the tone for the entire unit. See tips on how to hire for and foster their qualities. He or she can help your staff raise the bar on morale and productivity or drag down both. You can't afford to hire anyone but the best. Here are some tips on what to look for in your next GM. He or she might be right under your nose with proper development and guidance.... more >>

Drive repeat business by implementing a program of quality improvement that looks at every step of your guests' experience and improves them in ways they might not even consciously be aware of, leaving them with a positive emotional state.... more >>

New Normal, New Loyalty...If there is any good news for restaurants that have had to shift emphasis to increasing off-premises business, a recent Deloitte Consulting survey indicated guests prefer to order directly from the restaurant's app instead of a third-party delivery tool when given the chance.... more >>

Putting the breaks on break-ins. If restaurants have not suffered enough during the pandemic, an increase in burglaries has created additional grief.... more >>

Learn how to strike a balance when working in a fast-paced industry and maintaining your overall well-being.... more >>

Chefs do more than create delicious dishes!... more >>

Discover the keys to thriving in restaurant employee retention and engagement in our exclusive webinar featuring restaurant leaders whose primary focus is on operational needs.... more >>