Your employees' performance is a direct reflection of how they were trained. Improve your training and just about everything that happens in your restaurant will improve as well. Learn how to automate the knowledge part of your training program so you or your trainers can focus on building skill all with little monetary investment....more >>

Many operators cringe at the mere mention of adding a separate, new charge to their customers' checks....more >>

Thousands of restaurants have no choice but to cut expenses and delay payments in order to maintain cash flow. Learn how to balance cash resources and reduced expenditures to survive the temporary shutdown....more >>

Restaurants are prime targets for theft. You've got what thieves want; namely food, liquor, and of course, CASH. The National Restaurant Association estimates that the typical independent restaurant loses 4% to 5% of sales to theft every year. This article gives you practical, easy to implement controls and procedures that every operators needs to know to protect their valuable products and cash....more >>

Setting up a menu cost system provides benefits far greater than simply an aid to price-setting. The process of keeping it up-to-date helps you more accurately calculate inventory valuation, compute your ideal cost of sales and engineer your menu for greater profitability....more >>

Every restaurateur dreams of hitting a home run with their new restaurant. However, it takes more than a dream to have a winning concept. See how successful operators use a system for creating consistently great restaurant concepts...more >>

Independent restaurant operators recognize that the quality of the personal interactions between their people and guests may be the single most important activity that takes place in their restaurant each day. We have a word for the quality of those human interactions - HOSPITALITY! Hospitality is different than service. Service is the execution of taking the order and delivering the product....more >>

As independent restaurateurs struggle to survive the COVID-19 pandemic, one of their first orders of business is to reduce ongoing costs of business, including direct costs (such as labor and inventory), and overhead....more >>

Our members report that their employee referral program is the most effective way to focus their recruiting efforts on attracting a much greater percentage of high-quality, A-player level prospects. This course will show you, step by step, how to set up a world-class referral program that will turn your team into an army of recruiters and provide a steady stream of the top job candidates in your area....more >>

Does your staff clearly understand the job performance expectations at your restaurant? It sounds like a simple question that should have a simple answer....more >>

With a myriad of choices facing you when selecting a point-of-sale system, you might wonder where to start. We'll help you navigate this sea of technology, including asking the right questions and analyzing your business's requirements when it comes time to purchase or upgrade your system....more >>

Opening a restaurant can be overwhelming, ESPECIALLY if you've never done it before! Learn what restaurant pros, involved in hundreds of openings, do and the tools they use to stay organized and dramatically enhance the odds of an on-time, on-budget start....more >>

Having to operate during a pandemic has resulted in improved efficiency, a streamlined menu, and stronger working relationships for El Toro Mexican Restaurants in Baytown, Texas....more >>

One of the major moves Dan Johnson and his team have made recently was establishing a partnership with UberEATS who provided social-media marketing as well as delivery that resulted in an immediate boost in sales....more >>

Download this QSR template to quickly create a custom training manual for this position....more >>

In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff....more >>

Mark Tache, a partner at the Montana Ale Works in historic downtown Bozeman, set out to provide his manager's and staff with a clearly defined roadmap of the responsibilities of their jobs to raise awareness in providing exceptional service and hospitality....more >>