Not many people light up with excitement when they hear "Role-Playing" uttered in a pre-shift meeting. Usually, the tension is palpable as the hunt for volunteers begins, heads turning away to avoid eye contact. As cringe-inducing as it may be for you, Role-Playing is an essential training method. Practice makes permanent, and that is why this is such an important technique. You do NOT want to practice on your guests. Not only that, but you will notice the benefits right away. Build your confidence, earn more tips, and develop priceless skills in a controlled, low-stress environment. Next time your manager says, "Role-Playing, " don’t try to hide behind your teammates. Embrace it! You’ll notice the impact on your next shift....more >>

Unlock Efficiency, Reduce Waste, and Ensure Food Safety in Your Restaurant Kitchen - Learn the 3 Essential Practices......more >>

Accountability has become a magic watchword in just about every workplace. Unfortunately, very few people know what it means. Some think it means punishing wrongdoers, or that each individual needs to hold themselves accountable. Get past the cheap slogan and you'll see true accountability is a process. One that requires being in dialogue, making commitments and giving an account....more >>

Although no industry is immune from workplace sexual harassment claims, restaurants particularly are vulnerable. Find out why you should consider adding a sexual harassment policy for your restaurant...more >>

As most coaches will tell you, creating a championship athletic team depends to a large degree on being able to identify and attract the best talent. It's not much different in the restaurant business...more >>

Today advertising in magazines, newspapers, radio, billboards, coupon mailers and other traditional advertising isn't working for many small businesses. For local independent restaurants direct marketing offers several key advantages. Learn how many independents are dramatically increasing their sales and customer counts by totally changing the way they market their restaurant....more >>

"If having one unit is good, then having two, three, four or ten is better." If this describes your ambitions as a startup restaurateur, you are not alone. In this article, successful multi-unit operators share both how they grew their businesses and words of caution....more >>

As restaurant competition heats up, so does the pressure to stand out from the crowd. Having your own branded merchandise can help, but is your team ready for the challenge?...more >>

How do you know that you have the right lease for your restaurant? Unfortunately, this may be a hard question to answer since owners may not understand many of the details about the lease. Should this worry them? Maybe it should....more >>

Join hosts Chris Tripoli and Barry Shuster and their guests for a podcast for anyone who is starting a restaurant business, growing an independent restaurant business, or dreaming about starting an independent restaurant business. Learn from successful restaurateurs who share their stories WHY they got into the business and HOW they created and built their winning concepts. Corner Booth is a production of RestaurantOwner.com and its official magazine, Restaurant Startup & Growth. So grab your favorite beverage, have a seat, and listen in!...more >>

Join hosts Chris Tripoli and Barry Shuster and their guests for a podcast for anyone who is starting a restaurant business, growing an independent restaurant business, or dreaming about starting an independent restaurant business. Learn from successful restaurateurs who share their stories WHY they got into the business and HOW they created and built their winning concepts. Corner Booth is a production of RestaurantOwner.com and its official magazine, Restaurant Startup & Growth. So grab your favorite beverage, have a seat, and listen in!...more >>

Count the Ways. Do you have unusually high turnover? Instead of chalking it up to the "Great Resignation-, first you might want to look at what's going on in your business....more >>

While it may be more challenging to connect in a personal way with delivery and takeout guests, it's still possible. And because few restaurants are doing this well, here's an opportunity to make your restaurant stand out in a positive, even memorable way....more >>

While a standard kitchen uniform may seem corny to some, every component, from the chef's hat to the shoes, serves a very specific purpose. If kitchen staff and servers don't dress properly, they could be putting themselves and those around them in danger. Wearing a clean and proper uniform not only keeps you safe but also shows your professionalism. The way you dress reflects how much you take pride in what you do....more >>