Owners Jesus and Kimberly embraced change and focused on fine-tuning their operational processes and procedures which enabled them to survive the past year while much of their competition didn't....more >>

The Original PJ's Pizza in Wheeling, WV, took the brunt of the Covid-19 pandemic and not only survived but, with RO.com's help, actually strengthened its operations. The O...more >>

Gift certificates can be an excellent source of sales, cash flow and profit. It can also be a source of fraud, abuse and an administrative hassle. Learn how to add safeguards and controls to make your gift certificate program . . .....more >>

The quality of the personal interactions between your employees and guests may be the single most important activity taking place in your restaurant. Learn how to give your restaurant a competitive edge by focusing on the human side of service....more >>

A mother and daughter team of entrepreneurs in Story City, Iowa, is serving their small community in several important ways -- with some help from RestaurantOwner.com. Simply Ma...more >>

An effective hiring system must quickly disqualify candidates who should not continue through the hiring process. Screening out employees early in the process not only improves your chances of hiring only those people that have the attitude, temperament, and values to be a great fit in your restaurant, but it also reduces your hiring costs and saves you time by limiting the number of applicants who move on to the interview....more >>

Your restaurant's heating ventilation and air conditioning (HVAC) system can spread airborne diseases within your four walls....more >>

Join hosts Chris Tripoli and Barry Shuster and their guests for a podcast for anyone who is starting a restaurant business, growing an independent restaurant business, or dreaming about starting an independent restaurant business. Learn from successful restaurateurs who share their stories WHY they got into the business and HOW they created and built their winning concepts. Corner Booth is a production of RestaurantOwner.com and its official magazine, Restaurant Startup & Growth. So grab your favorite beverage, have a seat, and listen in!...more >>

In a recent RestaurantOwner.com survey owners and managers agreed that most restaurants needed to improve in the areas of training and developing staff, holding people accountable, and motivating and encouraging staff....more >>

The Expediter Training - Trainer's Notes is a guide to cover all aspects of a new hire's training to empower them to provide exceptional service for your guests....more >>

Preparing for the worst doesn't mean the worst won't happen. Dealing with the worst - violent or abusive customers or employees, robberies, protests, perhaps even terrorism - is also, unfortunately, part of running a restaurant in today's America....more >>

If you prepare your P&L monthly and have a 2 week payroll cycle, chances are good that your payroll expense on your P&L is wrong, by as much as 40%! Find out why this problem is so common and how to make sure you're getting accurate payroll numbers....more >>

The question for every independent in the digital age is can you afford not to take advantage of changes in how people find and review where they want to dine out. You have to ask yourself how your restaurant might build sales on the back of this well-established shift....more >>