Best Practices
The Source of Every Employee Problem You Have
In our live workshops on culture and leadership, something consistently happens to most attendees (independent owners and managers) by day two. They begin to realize that virtually every employee-related problem they ever had was management's fault, not the employees.
On the surface employee problems may appear to be due to bad attitudes, irresponsible behavior, the lack of qualified workers, and even drug use. But often these "problems" are in fact symptoms, that can mask the real problem.
I have yet to find a company that has earned high levels of customer loyalty without first earning high levels of employee loyalty.
- Frederick Reichheld
The real problem is nearly always rooted in leadership and management practices.
Consider the following common employee issues -
Employees coming in late. Usually, management is, in some way, allowing it to happen. Either people don't know they shouldn't come in late (don't assume this) or management isn't consistently holding people accountable for being at their work stations, ready to work, at starting time.
People not getting along. Division and drama create a negative, uncomfortable working environment. Somehow management is giving tacit approval, by not having and enforcing a set of non-negotiable company values and behavior standards.
Not following instructions. Either the employee doesn't know exactly what's expected, they're not getting timely feedback on how they're doing, or there are no consequences to not meeting the standards.
Your best employees, those with high standards and a strong work ethic, want to work for companies and managers who hold everyone on the team accountable for high standards of performance and behavior too. And they will leave companies who don't.
In light of today's staffing challenges, restaurants that treat people well, have a positive, productive workplace, and show they care genuinely care about everyone on their team will have the best chance of retaining and attracting quality team members. And that requires Leadership!
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Online Course
The Power of Culture
A good culture and a team of happy, engaged people create exceptional guest experiences again and again. In this course you'll learn how any owner and manager can dramatically enhance their leadership abilities to create a better, more positive and productive culture within their restaurant. The Power ...
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Online Course
Positive Accountability: Proven Ways to Build an Engaging, High-Performance Restaurant Culture
Whether you're an owner, manager, or supervisor, accountability starts with you and trickles down to everyone else. If you want your restaurant to create a consistently superior dining experience for your guests and provide a supportive, inspiring working environment for your staff, take this course! ...
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Article
Leadership & Culture: How to Put the Key Drivers of Business Success to Work in Your Restaurant
You can spend time and money on hiring quality people but if the culture in your restaurant doesn't nurture and support their success it will only be a matter of time until you end up with a group of dispirited, mediocre employees at best. Here's how to change your culture and change your restaurant ...
