Article
Do You Know What Your Staff REALLY Thinks About Working in Your Restaurant? (You Should)
Ever wonder what your employees think about working in your restaurant?
If not, you should. It's one of the most valuable things you can know.
If your people are less than satisfied with their jobs, it can cost you plenty in a host of ways, including absenteeism, high turnover, low productivity and more. Unhappiness with supervisors, management styles, training, working conditions, lack of supplies and poor equipment can all be reasons your employees may not be doing their best -- even looking elsewhere for employment.
Being in the hospitality industry, restaurants need happy employees even more than they need good food. Unhappy and dissatisfied employees are not only more likely to leave you, but while they remain on your staff, they're more likely to have less-than-positive interactions with your guests.
Customer surveys reveal that the number-one reason people don't return to a restaurant is because of a perceived attitude of indifference on the part of an employee. The last thing your restaurant needs is employees with negative attitudes.
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