Best Practices
Good Employees Quit Bad Bosses — Why Restaurant Management Training is Essential for Staff Retention
Good people won’t put up with a bad boss. That’s right. Generally, people don’t quit the company, they quit their boss and today, any capable, good restaurant worker with a bad manager can get a new job faster than a teenager can reply to a text message.
And don’t kid yourself, there are LOTS of bad managers in the restaurant industry. We hear stories from front line team members all the time. Micromanaging, inconsiderate, inconsistent, moody and intimidating are just a few of the negative attributes people use to describe the incompetent restaurant management teams they’ve had.
One reason for bad management practices in restaurants is that it’s VERY common, especially in smaller, independent restaurants, to promote a good staff level team member into a management position with LITTLE or NO MANANGMENT TRAINING!
Having a good or even exceptional line cook, server, or expo doesn’t mean that person is going to be good at managing people (especially with little or no training).
Owners: recognize that “doing” the work is very, very different than getting the same work done through others. Without proper training, promoting a good front line restaurant employee to management often results in little more than turning a once good employee into a bad boss.
A manager is not a person who can do the work better than his people; he is a person who can get his people to do the work better than he can.
– Frederick W. Smith
On RestaurantOwner.com, we have countless resources that can help you give first-time managers the benefit of restaurant management training with the insights they need to not only become a good boss, but actually enjoy and thrive in their new leadership position.
Regardless of whether you choose the leadership training resources on RestaurantOwner.com or another source, the primary point we want to make now is this - If you’re going to promote a team member, give them the greatest odds of success with training on how to manage people BEFORE they move into their new position.
Managing people is a skill that is best learned by practical, proven front-end training NOT by trial and error on your valuable team members.
Interested in implementing management training in your restaurant? Watch our training video How to Be a Strong Manager Without Being a Jerk and sign up for our course What Every Owner & Manager Should Know About Trust to learn about essential restaurant management best practices to follow in your operations.
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Training Video
How to Be a Strong Manager without Being a Jerk Boss
Most managers fear coming across as too strong- to their employees. They think being a strong leader will make them come across as a jerk. Actually, the opposite is true. The way to guarantee your people think of you as a jerk is to be weak. Weak managers make ill-informed decisions, give inconsistent ...
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Training Video
Managing Friends Can Be Tricky: Here's How
One of the hardest parts of management is managing people you're close to. Here are some ways to navigate those relationships. The key is to maintain a professional stance at work that balances the opportunity to preserve the friendship yet still holds them accountable to the same performance standards ...
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Training Video
Not a Natural Leader? You Can Still Be a Great Manager!
Don't believe the Myth of the Natural Leader. Most people are promoted to management because they are good at what they do, not because they are natural leaders. Too many people walk away from leadership training believing that they are just not management material when in reality, anyone can become ...
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Online Course
Trust: The Key to Being an Effective Leader
What Every Owner & Manager Should Know About Trust. If your people don't trust you, you'll always struggle with building a team that's loyal and totally committed to achieving your goals and vision. This course will show you why trust is so important in any relationship and give you practical ways ...
