How to Improve Your Food Quality in Ways Your Guests Will Notice

Everyone has experienced going to one of their regular restaurants, looking forward to having their favorite dish there, only to find that when they tucked into it, something wasn't quite right.

If it happens once in a blue moon, all may be forgiven, although it certainly won't score the restaurant any points. If it happens with any frequency at all, the party's over, and that formerly normal haunt will be demoted to "a place that has really gone to the dogs."

The customer might not be sure about exactly what wasn't up to snuff with the food but, as foodservice professionals, we have to know. First to make sure that it never happens, and then to be able to fix it if it does. On the other hand, how about when a regular customer comes in, orders a meal, and is pleasantly surprised at how good it is?

Again, whether or not he or she can put their finger on it, they are either going to think, "Wow, this is the best food I've ever had here!" or, "I've never noticed how great this place is, I've got to come in more often." Either way, the restaurant (and the customer) wins. Let's look, specifically, at what might cause food quality to suffer in a customer's eyes and, conversely, what we can do to improve our food in ways that will get their attention.