Webinar/Podcast
Practical Ways to Boost Guest Delight & Increase Loyalty
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Putting people first isn’t a trend; it’s the foundation of sustainable restaurant success. Guests can see and feel the difference when your team shows up with intention, professionalism, and authentic care—and that’s what keeps them coming back.
This high‑impact training session is designed for restaurant owners, managers, trainers, and front‑of‑house employees—anyone who interacts with guests in person or over the phone. Participants will learn how to apply simple yet powerful customer service, hospitality, and guest‑experience strategies that create warm, meaningful connections with every guest.
Your team will gain actionable insights they can immediately use to deliver consistent, memorable dining experiences that boost guest delight, strengthen loyalty, and increase return visits. When your staff understands how to blend competent service with genuine hospitality, you don’t just improve operations—you elevate the entire guest journey!
This webinar is ideal for any FOH role, including leadership positions, and will equip your team with the mindset, skills, and systems needed to consistently exceed guest expectations. We'll discuss the Two Dynamics of Customer Service, practical ways to boost connection with guests, and how to implement systems that directly impact the guest experience.
What You Will Learn:
- How Service Differs from "Hospitality"
- The Why Behind Hospitality: It benefits the guest, the owner, the business and the team!
- The Essential Steps of Service That Your Team MUST Get Right
- The Power of Emotion and How it Shapes the Guest Experience
- Strategies to Delight Guests and Boost Connection
- How to Make Training Stick
About the Presenter:
Kelli Laube
Product and Training Specialist, RestaurantOwner.com
Kelli brings a strong blend of product expertise and real-world experience to her role supporting operators and partners. She specializes in translating product capabilities into clear, practical training that drives adoption and results. With a deep understanding of day-to-day restaurant operations, Kelli creates accessible learning experiences that build confidence and improve performance. Known for simplifying complex concepts, she helps teams maximize the value of the tools available to them, supporting more efficient operations, better user experiences, and sustained growth.
Related Resource:
Download the Slides
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Download the Customized Steps-of-Service
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Download the Hospitality Best Practices
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Download the Supporting Video Resource List
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Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar?
