Depending on your state and your restaurant's claim history, your workers' compensation insurance premiums can be a significant expense. In this article, we explain how insurers determine them, and what you can do to keep yours as low as possible....more >>

In industry icon Danny Meyer's classic restaurant business tome Setting The Table: The Transforming Power of Hospitality in Business, he credits genuine caring hospitality as the biggest driver of his restaurant's success over the past 30 years....more >>

What your people think about working in your restaurant matters a great deal. Good employees can easily get a job elsewhere. Find out what your people are thinking and learn how to take action to improve policies or management practices that may be hindering your ability to create a loyal, motivated and happy staff....more >>

Resources for labor compliance and paid sick leave obligations during the COVID-19 crisis...more >>

Generational marketing has always been a challenge to independent restaurant operators who need a broad appeal. See what matters most to a lot of Gen Z diners, and what startup restaurant operators need to know to win their patronage....more >>

The restaurant industry is filled with the ghosts of restaurants that had everything going for them in terms of food and service, but failed as businesses. High on the list of reasons that restaurants...more >>

Most restaurant kitchens suffer from limited storage, thus adequate and proper shelving becomes a critical component in keeping your operation organized and managing your inventory....more >>

I'm sure you've heard of several high-profile operators eliminating tipping in their full-service concepts. Is this the right way to go for your startup or something you want to adopt at your established restaurant? Before you decide, you should consider the issues. It is a more complex question than perhaps meets the eye....more >>

If you want to increase your restaurant's revenue without changing your prices, your best options are to attract new customers or get your existing customers to visit you more often. And that means offering deals of some sort to incentivize guests to buy....more >>

A love of baking, a passion for excellent service and a keen interest in contributing to the local community has propelled Sunflour Baking Company's rapid expansion from 2 to 4 locations over the past year....more >>

If keeping one store staffed is keeping you up at night, imagine three stores. These insights from a seasoned restaurateur will shed some light on single and multiunit staffing....more >>

It's an unprecedented time for restaurants and one for which failure is not an option, but change is required. Fortunately, restaurants in most cities and states are permitting take-out and delivery, which is certainly better than being required to close doors indefinitely....more >>

Genuine friendliness with guests will lead to higher tips and more enjoyment at work, but it's also the right thing to do. It's easy to lose sight of this when dealing with challenging guests. But don't forget that even the difficult guests are people too, and you never know what they are dealing with in their own lives. Maintaining a mindset of friendliness is one of the best ways to keep your focus on the guest and ensure you have an enjoyable shift....more >>

Do you know if your social media marketing is building guest traffic and sales? And which platforms and messages are performing best? These are good questions and that's why, in this article, we cover the basics of measuring and driving results from your social media campaign....more >>

Accountability can be awkward and uncomfortable, but putting it off and avoiding tough conversations never ends well. If you ignore poor performance or behavior issues, they will only get worse with time. Not only are you allowing a problem to fester, but you are robbing an employee of an opportunity to get back on track and improve themselves. Most people want to do a good job and be valuable members of the team. Watch this video to learn two simple practices that make holding your people accountable much less stressful. When you raise the level of accountability, you will see improvements across the board, in the front-of-the-house and back-of-the-house. Your entire management team will notice, and so will your guests....more >>

Plant Forward March...In this article, we explore how to make vegan items work with your menu, even if your concept doesn't yet have veggie street cred....more >>