Webinar/Podcast
Train the Trainer: Essential Skills to Elevate Your Training Impact
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Think back to a trainer who truly made a difference in your journey - what was it about them that stuck with you? Maybe it was their confidence, their energy, or the way they made learning feel effortless. These are powerful questions to consider as you grow in your role, because exceptional trainers aren’t born - they’re built through intentional practice and skill development.
Whether you're stepping into a restaurant trainer role for the first time or looking to enhance your facilitation skills, this webinar is your opportunity to level up your skills. You’ll explore six essential trainer qualities that drive effective learning, discover how nonverbal communication can elevate your presence and credibility, and get a first look at our new “Train the Trainer: Mastering the Art of Training” learning course—a comprehensive program designed to build training confidence, improve employee engagement, and strengthen leadership development.
By the end of this webinar, you’ll walk away with practical tools, fresh insights, and renewed confidence—because your impact as a trainer starts with you.
What You Will Learn:
- Trainer Effectiveness. Learn six core qualities that drive impactful training.
- Nonverbal Communication. Master body language techniques that boost engagement and credibility.
- Training Development. A walk-through of our new “Train the Trainer: Mastering the Art of Training” course that is designed to elevate your training performance and leadership.
About the Presenters:
Chip Romp
Senior Director, Workforce and Business Services
Chip Romp is a seasoned hospitality leader with over 30 years of experience in training, operations, and workforce development. Currently overseeing content and production at RestaurantOwner.com, he has played a key role in shaping the industry through his work with the National Restaurant Association, where he helped develop the Hospitality Competency Model and five registered apprenticeship pathways. A certified ServSafe instructor and master trainer for both the NRA and CHART, Chip has trained professionals across the U.S. Military, State Workforce Departments, and has overseen the training operations for major restaurant brands, including Ovation Brand and Fazoli’s.
Kelli Laube
RestaurantOwner.com Hospitality Trainer
Kelli Laube is a seasoned Hospitality Trainer with over a decade of industry experience. Starting her career with RestaurantOwner.com in 2011, she has held various front-of-house positions, managed as Hospitality Director for fine dining establishments, and conducted customer service training for multiple clients. At RestaurantOwner.com, she plays a crucial role in providing support to independent restaurant operators and their teams through webinars, workshops, and training content. Currently, she also serves as a National Field Trainer at the National Restaurant Association, working to support restaurants in building successful teams and creating unforgettable guest experiences.
Related Resources:
Download the Slides
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Download the Self-Evaluation: Qualities of a Great Trainer
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Download the Six Core Qualities of a Great Trainer
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Online Course
Train the Trainer
In this course, you will learn essential skills and tools to execute training that benefits you, your trainees and the overall team: even your guests! You have the opportunity to make a genuine difference. Not only are you teaching skills that will help them today but also life skills that will transfer ...
Attendee Questions & Comments
Question 1: What was the most valuable idea or insight you received?
Question 2: What is the #1 thing that you will try or do differently because of the webinar?
